Let us help to get you moving

Whether you’re searching for your next dream home or searching for a suitable mortgage offer, we can help.

Auction

We hold monthly auctions online in partnership with Agent’s Property Auction.

Agent’s Property Auction have over 25 years experience and are rated top auctioneer in the North East region for the amount of properties that they sell.

They offer a superb choice of properties across an extensive geographical area.

Conveyancing

At Rook Matthews Sayer we offer a specialist conveyancing service which is designed with you, our customer in mind.

We offer a number of unique benefits to ensure that we provide you with the best service right here from your local RMS branch.

Infact, there is no need to visit any lawyers offices or attend any meetings at all. We keep you fully informed every step of the way.

Our personal approach speeds up the process and ensures a smooth and seamless transaction.

EPC

Every property, be it commercial or residential needs an Energy Performance Certificate commissioned before it can be advertised.

It is a legal requirement to include your property’s EPC in it’s marketing details.

We have our very own team who carry out EPC’s in a fast, competitively priced and professional manner enabling our clients to advertise their property swiftly without any delay.

You can also rest assured that you are in safe hands, our team is quality compliant, professionally accredited and DBS checked, and our EPC certification meets all recent legal standards.

Home Buyers Report

A Home Buyer Report is a survey suitable for conventional properties, usually built within the last 100 years and in a reasonable condition.

The report ensures that you are informed about the condition of the property you are buying and are less likely to find any unwelcome surprises before you move in.

The report is simple and easy to follow as it uses ‘traffic light’ ratings, so you can see the property’s condition and any areas of concern.

It is conducted by a fully qualified RICS surveyor, who carries out a detailed visual inspection of the property so you can rest assured you will receive a high quality, professional report.

Mortgage & Insurance

The mortgage market is complex and fast changing, there are many different types of products available so it’s vital that you select a product that meets your needs and budget.

Our fully qualified consultants can successfully guide you through the options to ensure that we get the most suitable product for your needs and circumstances. We offer mortgage products from a selected panel of lenders and may even be able to offer exclusive mortgage deals which you won’t find on the high street.

Our team will also review your mortgage protection needs and then structure a personalised solution for you.

We offer advice on; Buildings and contents insurance, Critical Illness cover, Income protection, Life insurance and Will writing.

Survey and Valuations

A survey of a property will ensure that you are informed about the condition of the property you are buying, and are less likely to find any surprises after moving in.

Our team are specialists in both residential and commercial property and as members of the Royal Institution of Chartered Surveyors you can rest assured that we provide the highest standards of professionalism and service.

We can organise a range of specialist property surveys including;

  • RICS Home Buyer Survey and Valuation Reports
  • Building surveys
  • Commercial surveys

What our customers say 

Customer Testimonials

What our customers say 

Customer Testimonials

Miss C Pickering

Such helpful and friendly staff that are all looking out for your best interests by giving honest and down-to-earth advice. Would recommend their services to everyone.

Mr S Higham

Being a first time buyer they guided me through the whole process explaining each part. Massive help in making the first steps of buying a home stress free. Would definitely recommend.

Kath L

Excellent service. Good communication. Took care of everything. Neil was really great sorting out my mortgage.

From sales to lettings, moving to mortgage advice, we’ll be with you every move.

Trusted Reviews

Independent Customer Reviews

Contact your local branch

To find out more about our services contact your local branch who will be happy to help.

Contact your local branch

To find out more about our services contact your local branch who will be happy to help.

Head Office

Rook Matthews Sayer
Newcastle House,
Albany Court,
Newcastle upon Tyne
NE4 7YB

T: 0191 286 9231
E: info@rmsestateagents.co.uk

Head Office

Rook Matthews Sayer
Newcastle House,
Albany Court,
Newcastle upon Tyne
NE4 7YB

T: 0191 286 9231
E: info@rmsestateagents.co.uk

All mortgages are subject to status and lender criteria. Most buy to let mortgages are not regulated.

A BROKER FEE MAY BE PAYABLE UPON MORTGAGE APPLICATION AS WELL AS AN ADMINISTRATION FEE. THE TOTAL FEE PAYABLE WILL DEPEND ON YOUR CIRCUMSTANCES. YOUR MORTGAGE CONSULTANT WILL EXPLAIN ANY FEES APPLICABLE IN YOUR INITIAL APPOINTMENT.

YOUR HOME OR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. YOU MAY HAVE TO PAY AN EARLY REPAYMENT CHARGE TO YOUR EXISTING LENDER IF YOU REMORTGAGE.

If you are not entirely satisfied with our mortgage service please click here

If your Mortgage Service complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

Phone: 0800 023 4567

Under EU regulation, from 15 February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint. The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you’ve been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: mortgages@rookmatthewssayer.co.uk