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Head Office

Head Office

Head Office
Rook Matthews Sayer,
Newcastle House,
Albany Court,
Newcastle upon Tyne
NE4 7YB
0191 286 9231
info@rmsestateagents.co.uk

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    Our Team

    Commercial
    Rook Matthews Sayer,
    Newcastle House,
    Albany Court,
    Newcastle upon Tyne
    NE4 7YB
    0191 212 0000
    Commercial@rmsestateagents.co.uk

    Survey and valuations
    Rook Matthews Sayer,
    Newcastle House,
    Albany Court,
    Newcastle upon Tyne
    NE4 7YB
    0191 246 3720
    valuations@rmsestateagents.co.uk

    Lettings 
    Rook Matthews Sayer,
    Newcastle House,
    Albany Court,
    Newcastle upon Tyne
    NE4 7YB
    0191 286 4322
    lettings@rmslettings.co.uk

     

    Commercial

    Commercial
    Rook Matthews Sayer,
    Newcastle House,
    Albany Court,
    Newcastle upon Tyne
    NE4 7YB
    0191 212 0000
    commercial@rmsestateagents.co.uk

    Lettings repairs and maintenance

    For our managed tenancies, all repairs and maintenance issues should be reported via the property portal available 24/7. The portal allows us to obtain more information and it also provides some diagnostic guidance, self-help and tutorial videos. This may help you resolve the problem yourself. If you are struggling with the portal access please call our lettings office during opening hours.

    If your repair is an emergency please call the office Monday – Friday between 9.00am -5.30pm on 0191 286 4322

    In the event of an emergency repair occurring whilst our office is closed please refer to the letter you received when you moved in as the landlord may have their own emergency cover. If the letter does not state this, please see below a list of contractors. Please try and contact the contractor who is based closest to you as the first option.

    Newcastle area

    Electrics – Switch Electrical (07388439427)
    Electrics – The Electrician (07849906069)
    Gas – Craig Gowans (07721938466)
    Gas – Chris Barrett (07921540500)
    Gas – Switch Plumbing and Heating (01915111008)
    Gas – All Heat (07850210997) (During the day, not 24/7)
    Locksmith – Newbiggin Locksmith (07539288016)
    Appliances – Electricare (01207545650)
    Drains – Arrow Flow (07889531018)
    Roofing – C Pountney (07874797514)
    Plumbing & water management – Switch Plumbing and Heating (01915111008)
    Plumbing & water management – All Heat (07850210997) (During the day, not 24/7)
    General maintenance emergencies – Switch Construction (01915111008)

    Northumberland area

    Electrics – The Electrician (07849906069)
    Gas – Chris Barrett (07921540500)
    Gas – All Heat (07850210997) (During the day, not 24/7)
    Locksmith – Newbiggin Locksmith (07539288016)
    Locksmith – Lockforce – Northumberland branch – (07393820365)
    Appliances – Electricare (01207545650)
    Drains – Arrow Flow (07889531018)
    Roofing – C Pountney (07874797514)
    Plumbing & water management – Ian Shaw Property Maintenance (07858612110)
    Plumbing & water management – All Heat (07850210997) (During the day, not 24/7)
    General maintenance emergencies – Ian Shaw Property Maintenance (07858612110)

    Please be advised you should only use the above Contractors in cases of emergencies which occur outside of office hours.

    Should you use any of the above Contractors without authorisation or in circumstances which are not deemed to be an emergency you may be liable for costs.

    Join the team

    We offer a range of exciting career opportunities including administrative positions, Branch Managers, Sales Negotiators and Mortgage & Protection Advisors.

    We look for energetic people who thrive on achieving results and customer satisfaction and who can make a real difference to our business.

    Please email careers@rmsestateagents.co.uk

    Please note that if your application is successful we will require evidence of your Right to Work in the UK prior to your employment with us commencing.  We will also require to seek references from previous employers covering a continuous term of one to five years depending on the level and position of the role you are offered.  Depending on the role, we may also apply for a credit check and/or a CRB/DBS check.

    Branch Manager/Valuer – Morpeth

    We are looking to appoint an experienced Branch Manager/Valuer in Morpeth

    Administrator – Blyth

    We are looking for an experienced Administrator in our Blyth Branch

    Administrators – Northumberland branches

    We are looking for experienced Administrators in our Northumberland branches

    Sales & Lettings Negotiator – West Denton

    We are looking for an experienced Sales & Lettings Negotiator to join our West Denton branch

    Property Maintenance Administrator – Head Office

    We are looking for a methodical and resourceful individual for the role of Property Maintenance Administrator.

    16 branches across the North East

    We’re here to help. Choose your local branch from the list below.

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