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Our Team

Commercial

Lettings repairs and maintenance

Our Head Office will be closed from 5:30PM on the 17^th of April until 9AM on the 22^nd of April for the Easter Bank Holiday.

Please note if your repair is not an emergency, then this must be reported via our online repairs portal and this will be reviewed when our office reopens on the 22^nd of April https://rook-matthews-sayer.portal-login.co.uk/login/

We must stress that if you instruct a contractor for a repair which is not considered an emergency, then you may be held responsible for payment of their invoice and/or call-out. 

If you have been informed that your Landlord has their own contractors or cover, please refer to your emergency contractor letter which was issued to you upon commencement of the Tenancy Agreement.

In the unfortunate event you have an emergency repair (no heating or hot water/a leak/dangerous electricals or a threat to your health and safety) please contact the necessary contractor from the list below by both phone and text message.

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For our managed tenancies, all repairs and maintenance issues should be reported via the property portal available 24/7. The portal allows us to obtain more information and it also provides some diagnostic guidance, self-help and tutorial videos. This may help you resolve the problem yourself.

You can access the portal link here – Login – Rook Matthews Sayer (portal-login.co.uk)

If your repair is an emergency, please call the office Monday – Friday between 9.00am – 5.30pm on 0191 286 4322.

If you are struggling with the portal access, please call our lettings office during opening hours.

In the event of an emergency repair occurring whilst our office is closed please refer to the letter you received when you moved in as the landlord may have their own emergency cover. If the letter does not state this, please see below a list of contractors. Please try and contact the contractor who is based closest to you as the first option.

Newcastle area
Electrics – The Electrician (07849906069)

Electrics – Switch Electrical (07388439427)

Gas & Plumbing – Chris Barrett (07921540500)

Gas & Plumbing – North East Heating and Plumbing – Russ (07368958161)

Gas – All Heat (07850210997) (During the day, not 24/7 – telephone assistance where possible)

Locksmith – Newbiggin Locksmith (07539288016)

Northumberland area

Electrics – The Electrician (07849906069)

Gas & Plumbing – Chris Barrett (07921540500)

Gas & Plumbing – North East Heating and Plumbing – Russ (07368958161)

Gas – All Heat (07850210997) (During the day, not 24/7 – telephone assistance where possible)

Locksmith – Newbiggin Locksmith (07539288016)

Please ensure when contacting the Contractor that you are telephoning and sending a text message with your name, number, property address and reported issue providing as much detail as possible when contacting the necessary contractor.

You should only use the above Contractors in cases of emergencies which occur outside of office hours. Should you use any of the above Contractors without authorisation or in circumstances which are not deemed to be an emergency you may be liable for costs.

Join the team

We offer a range of exciting career opportunities including administrative positions, Branch Managers, Sales Negotiators and Mortgage & Protection Advisors.

We look for energetic people who thrive on achieving results and customer satisfaction and who can make a real difference to our business.

Please email careers@rmsestateagents.co.uk

Please note that if your application is successful we will require evidence of your Right to Work in the UK prior to your employment with us commencing. We will also require to seek references from previous employers covering a continuous term of one to five years depending on the level and position of the role you are offered.  Depending on the role, we may also apply for a credit check and/or a CRB/DBS check.