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Our branch locations

Not sure which branch to contact?  Use our branch finder below.
Simply type in your postcode to find your closest RMS branch.

Address (i.e Gosforth) / Postcode (i.e NE3 2TE)

Our Team

Commercial
Rook Matthews Sayer,
Newcastle House,
Albany Court,
Newcastle upon Tyne
NE4 7YB
0191 212 0000
Commercial@rmsestateagents.co.uk

Survey and valuations
Rook Matthews Sayer,
Newcastle House,
Albany Court,
Newcastle upon Tyne
NE4 7YB
0191 246 3720
valuations@rmsestateagents.co.uk

Lettings 
Rook Matthews Sayer,
Newcastle House,
Albany Court,
Newcastle upon Tyne
NE4 7YB
0191 286 4322
lettings@rmslettings.co.uk

 

Head Office

Head Office
Rook Matthews Sayer,
Newcastle House,
Albany Court,
Newcastle upon Tyne
NE4 7YB
0191 286 9231
info@rmsestateagents.co.uk

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Hello

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Lettings repairs and maintenance

For our managed tenancies, all repairs and maintenance issues should be reported via the property portal available 24/7. The portal allows us to obtain more information and it also provides some diagnostic guidance, self-help and tutorial videos. This may help you resolve the problem yourself. If you are struggling with the portal access please call our lettings office during opening hours.

If your repair is an emergency please call the office Monday – Friday between 9.00am -5.30pm

In the event of an emergency repair occurring whilst our office is closed please refer to the letter you received when you moved in as the landlord may have their own emergency cover. If the letter does not state this, please see below a list of contractors. Please try and contact the contractor who is based closest to you as the first option.

Newcastle area

Electrics – Switch Electrical (07388439427)
Gas – Craig Gowans (07721938466)
Locksmith – J R Kearns (07957793016)
Appliances – Electricare (01207545650)
Drains – Arrow Flow (07889531018)
Roofing – C Pountney (07874797514)
General maintenance emergencies – JJ Heating (07305080733) or C Pountney (07874797514)

Northumberland area

Electrics – The Electrician (07849906069)
Gas – JJ Heating (07305080733)
Locksmith – Newbiggin Locksmith (07539288016)
Appliances – Electricare (01207545650)
Drains – Arrow Flow (07889531018)
Roofing – C Pountney (07874797514)
General maintenance emergencies – JJ Heating (07305080733) or C Pountney (07874797514)

Please be advised you should only use the above Contractors in cases of emergencies which occur outside of office hours.

Should you use any of the above Contractors without authorisation or in circumstances which are not deemed to be an emergency you may be liable for costs.

Join the team

We offer a range of exciting career opportunities including administrative positions, Branch Managers, Sales Negotiators, Mortgage and Protection Advisors and Chartered Surveyors.

We look for energetic people who thrive on achieving results and customer satisfaction and who can make a real difference to our business.

Please email careers@rmsestateagents.co.uk

Branch Manager – Forest Hall

We are looking to appoint a very experienced Branch Manager for our successful Forest Hall Branch.

Lettings Application Processing Administrator – Head office

We are looking to appoint someone to be our lettings processing administrator.

Valuer – Alnwick

We are looking to appoint a very experienced Estate Agency Valuer for our Alnwick Branch.

16 branches across the North East

We’re here to help. Choose your local branch from the list below.