Welcome to Mortgage Services

from Rook Matthews Sayer

The mortgage market is complex and fast changing, there are many different types of products available so it is important that you receive the correct mortgage advice and the right mortgage product to meet your personal needs.

Our fully qualified advisors can guide you through the options and offer a no obligation initial consultation.

Why not book an appointment today?

Welcome to Mortgage Services

from Rook Matthews Sayer

The mortgage market is complex and fast changing, there are many different types of products available so it is important that you receive the correct mortgage advice and the right mortgage product to meet your personal needs.

Our fully qualified advisors can guide you through the options and offer no obligation consultations.

Why not book an appointment today?

Our Panel of Lenders

We offer mortgage products from a selected panel of lenders and may even be able to offer exclusive mortgage deals which you may not find on the high street.

We use a panel of selected lenders

With access to a selected panel of lenders, not only can our Mortgage Consultants offer you a mortgage product that is right, we can also access dedicated teams that only process applications from our customers meaning your mortgage application moves through more swiftly.

Our commitment to you

Our commitment to you

A service you can trust

A house purchase is probably going to be one of the largest financial transactions you will undertake and therefore it is important that you receive the correct mortgage advice and the right mortgage product to meet your personal needs.

Our Mortgage Consultants are professionally qualified to advise you on the right mortgage and protection products to suit your circumstances.

A service you can trust

A house purchase is probably going to be one of the largest financial transactions you will undertake and therefore it is important that you receive the correct mortgage advice and the right mortgage product to meet your personal needs.

Our Mortgage Consultants are professionally qualified to advise you on the right mortgage and protection products to suit your circumstances.

Complete peace of mind

You can rest assured that our service is of the highest of standards. We adhere to and comply with all the latest industry legislation and are also regulated by the Financial Conduct Authority.

Dedicated service

Our Mortgage Consultants offer a completely personal service.

Your consultant will become your dedicated point of contact.

They will liaise with the lender, insurance providers and any other relevant third party on your behalf ensuring that your mortgage application progresses smoothly and efficiently.

Fully covered

We offer advice on protection products designed to protect you, your family, your home and your belongings.

We have a number of products available through Aviva and Ageas Insurance Limited. Products we can supply include Buildings and Contents Insurance, Life Insurance, Critical Illness Cover and Income Protection.

Help to find

Help to Find provides three mortgage services:

Search: Tell us what kind of property you’re looking for and we’ll do the searching for you.

Information: We provide you with advice and information on the house buying process from start to finish.

Comparison: We’ll compare your mortgage with the thousands we have access to via our selected panel of lenders to see if we can help save you money.

Lifetime mortgage service

As a lifetime member of our mortgage service you will never have to pay us another broker fee again for mortgage advice. Just one fee, one time, no matter how many times you move or re-mortgage your home.

NB: An administration fee will still apply on all mortgage applications.

Ask your local branch for more details.

Complete peace of mind

You can rest assured that our service is of the highest of standards. We adhere to and comply with all the latest industry legislation and are also regulated by the Financial Conduct Authority.

Dedicated service

Our Mortgage Consultants offer a completely personal service.

Your consultant will become your dedicated point of contact.

They will liaise with the lender, insurance providers and any other relevant third party on your behalf ensuring that your mortgage application progresses smoothly and efficiently.

Fully covered

We offer advice on protection products designed to protect you, your family, your home and your belongings.

We have a number of products available through Ageas Insurance Limited and Aviva. Products we can supply include Buildings and Contents Insurance, Life Insurance, Critical Illness Cover and Income Protection.

Help to find

Help to Find provides three mortgage services:

Search: Tell us what kind of property you’re looking for and we’ll do the searching for you.

Information: We provide you with advice and information on the house buying process from start to finish.

Comparison: We’ll compare your mortgage with the thousands we have access to via our selected panel of lenders to see if we can help save you money.

Lifetime mortgage service

As a lifetime member of our mortgage service you will never have to pay us another broker fee again for mortgage advice. Just one fee, one time, no matter how many times you move or re-mortgage your home.

NB: An administration fee will still apply on all mortgage applications.

Ask your local branch for more details.

Where there’s a will there’s a way.

We’ve formed a partnership with will writing specialist Redstone Wills Limited ( a subsidiary of Skipton Building Society), to offer you a simple, straightforward and cost effective will writing service to make sure your wishes are followed.

Conveyancing

At RMS we offer a specialist conveyancing service which is designed with you, our customer in mind.

We offer a number of unique benefits to ensure that we provide you with the best service right here from your local RMS branch.

Infact, there is no need to visit any lawyers offices or attend any meetings at all. We keep you fully informed every step of the way. Our personal approach speeds up the process and ensures a smooth and seamless transaction.

Insurance

Our team will review your mortgage protection needs and then structure a personalised solution for you. This way you can rest assured that all your protection needs are covered without having to search through providers.

We’ll simplify the process and ensure you are fully protected to meet your needs.

We offer advice on; Buildings and contents insurance, Critical Illness cover, Income protection and Life Insurance.

We’ve got it all wrapped up, nice and simple and we’re here to help you.

Survey and Valuations

A survey of a property will ensure that you are informed about the condition of the property you are buying, and are less likely to find any surprises after moving in.

Our team are specialists in both residential and commercial property and as members of the Royal Institution of Chartered Surveyors you can rest assured that we provide the highest standards of professionalism and service.

We can organise a range of specialist property surveys including;

  • RICS Home Buyer Survey and Valuation Reports
  • Building surveys
  • Commercial surveys

Trusted Reviews

Independent Customer Reviews

Call your local branch

With sixteen branches across the north east we are here to help

Call your local branch

With sixteen branches across the north east we are here to help

Head Office

Rook Matthews Sayer
Newcastle House,
Albany Court,
Newcastle upon Tyne
NE4 7YB

T: 0191 286 9231
E: info@rmsestateagents.co.uk

Head Office

Rook Matthews Sayer
Newcastle House,
Albany Court,
Newcastle upon Tyne
NE4 7YB

T: 0191 286 9231
E: info@rmsestateagents.co.uk

All mortgages are subject to status and lender criteria. Most buy to let mortgages are not regulated.

A BROKER FEE MAY BE PAYABLE UPON MORTGAGE APPLICATION AS WELL AS AN ADMINISTRATION FEE. THE TOTAL FEE PAYABLE WILL DEPEND ON YOUR CIRCUMSTANCES. YOUR MORTGAGE CONSULTANT WILL EXPLAIN ANY FEES APPLICABLE IN YOUR INITIAL APPOINTMENT.

YOUR HOME OR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. YOU MAY HAVE TO PAY AN EARLY REPAYMENT CHARGE TO YOUR EXISTING LENDER IF YOU REMORTGAGE.

If you are not entirely satisfied with our mortgage service please click here

If your Mortgage Service complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

Phone: 0800 023 4567

Under EU regulation, from 15 February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint. The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you’ve been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: mortgages@rookmatthewssayer.co.uk