What are cookies?
Cookies are small text files that are downloaded and stored on your computer, tablet or smartphone by websites that you visit. These files are used to help the website work, provide information to the owners of the site or enhance your usage of the website.
A cookie records your preferences when using a particular site, ensuring that you are not shown the same information and/or are only shown information you have stated that you are interested in. In order to use the Site you agree to let cookies be saved as they are an important part of navigation of the Site.
The following are examples of information we may collect:
- Information about your device browser and operating system
- Your internet protocol (IP) address assigned to your internet service
- The web pages you visit on our websites
- Any embedded links you view
Different types of cookies
Our websites uses two different types of cookies.
First party cookies
These are cookies that are created by and placed on your computer by the owner of the website.
This type of cookie is usually essential to the running of the website as they ensure your security and privacy when you use our secure sites, as well as enabling you to move around a website and use its features. Without these cookies, services you’ve asked for (such as access to secure areas) can’t be provided.
These cookies don’t gather information about you that could be used for marketing or remembering where you’ve been on the internet.
Third party cookies
These are cookies that are managed by a third party but are placed on your computer by the owner of the website. This type of cookie is often used to help monitor activity on the website or to record how visitors to the website got there.
We use Google Analytics to provide us with information about your visit to our website. We do this in order to help improve our website service to customers.
Their cookies typically store anonymous aggregated information such as whether a visitor has been to the site before, and the time of the current visit.
Where we use the Adfenix service to track traffic to our property pages in order to build audiences for our online advertising based upon how our visitors interact with our site, this service is used to promote the advertising of our properties and services through social media channels, including Facebook, using the Facebook pixel, and Twitter.
For more information on how you can opt out of advertising on these channels please visit:
First party and third party cookies can either be session cookies or persistent cookies.
Session cookies are temporary cookies which remain on your device whilst you are on our website. They are automatically deleted when you leave the website or close your browser or
Persistent cookies remain on your computer either until they reach a pre-set expiry date, or you choose to remove them.
First party cookies that we currently use
|Cookie Name||What does it do?||Expires||Provider|
|Cross site request forgery prevention (CSRF)
|1 year from creation
|Rook Matthews Sayer|
|User details for site functionality after login
|1 year from creation||Rook Matthews Sayer|
|HideCookieInfo||Track if the user has accepted the cookie terms and conditions||1 year from creation||Rook Matthews Sayer|
|Cookieconsent_status||Track if the user has accepted the MyAccount cookie terms and conditions||1 year from creation||Rook Matthews Sayer|
|ASP.NET_SessionID||Identify and store a user’s session ID||1 year from creation||Rook Matthews Sayer|
Third party cookies that we currently use
The third party cookies we use are as follows:
|Cookie Name||What does it do?||Expires||Provider|
|_ga||Tracking users for Google Analytics||2 years from creation||Google Analytics|
|_gid||Tracking users for Google Analytics||1 day from creation||Google Analytics|
|_fbp||Adfenix adverts||3 months from creation||Facebook advertising|
|MoneypennyRef||Tracking of origin and site entry||120 minutes||Moneypenny|
|MoneypennyChatSession||Tracking chat in progress||16 minutes||Moneypenny|
|MoneypennyNoProactiveChat||A flag to avoid proactively prompting visitors again||30 minutes||Moneypenny|
|MoneypennyChatPoll||Tracking of the chat in progress transcript position||16 minutes||Moneypenny|
|MoneypennyChatMessage||Message type by visitor persistence across pages||16 minutes||Moneypenny|
|MoneypennyChatView||Check logic handling||16 minues||Moneypenny|
|MoneypennyHistory||Keep track of the visitor visits and last chats to present history to agent||1 year||Moneypenny|
|MoneypennyVisit||Detection of new session||0 (session only)||Moneypenny|
|MoneypennyUserEmail||Visitor email address used to prepopulate the pre-chat window||1 year||Moneypenny|
|MoneypennyBanned||Tracking of visitor banned for chatting (banned by agent ban command)||30 days||Moneypenny|
|MoneypennyChatWindow||Tracking of the chat box position and minimize status||30 minutes||Moneypenny|
|MoneypennyMinimizeStashCookie||Detection of new messages while minimized so they persist during navigation.||0 per click only||Moneypenny|
|MoneypennyAgentAvatar||We are using this cookie to store the agent image URL for showing the agent avatar on the minimize state of the chat.||Moneypenny|
How to change your cookie settings You can stop cookies from being placed on your computer. However, if you do this for our website you will not be able to use some of the online services we offer, for example it would not be possible to manage your accounts online or to apply for an account online.
If you want to change your cookie settings, you will need to change the cookie settings in your web browser. Each web browser is different, and you can find out how to do this in your browser’s help section.
Alternatively, you can visit http://aboutcookies.org.uk/managing-cookies where you can find specific information about cookies and how to manage them to suit your preferences. However, please be aware that disabling cookies will make browsing our website much slower and may mean that some of our online services will not work.