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Cookies Policy

Cookie Policy

The following is cookie policy wording for RMS Estate Agents Ltd

What are cookies?

Cookies are small text files that are downloaded and stored on your computer, tablet or smartphone by websites that you visit. These files are used to help the website work, provide information to the owners of the site or enhance your usage of the website.

A cookie records your preferences when using a particular site, ensuring that you are not shown the same information and/or are only shown information you have stated that you are interested in. In order to use the Site you agree to let cookies be saved as they are an important part of navigation of the Site.

The following are examples of information we may collect:

  • Information about your device browser and operating system
  • Your internet protocol (IP) address assigned to your internet service
  • The web pages you visit on our websites
  • Any embedded links you view

Different types of cookies

Our websites uses two different types of cookies.

First party cookies

These are cookies that are created by and placed on your computer by the owner of the website.

This type of cookie is usually essential to the running of the website as they ensure your security and privacy when you use our secure sites, as well as enabling you to move around a website and use its features. Without these cookies, services you’ve asked for (such as access to secure areas) can’t be provided.

These cookies don’t gather information about you that could be used for marketing or remembering where you’ve been on the internet.

Third party cookies

These are cookies that are managed by a third party but are placed on your computer by the owner of the website. This type of cookie is often used to help monitor activity on the website or to record how visitors to the website got there.

We may use cookies, tracking pixels and similar technologies on our website to gather data about our visitors’ use of our website. We use this data to improve your experience of our website, to analyse the visitors’ use of the site and to provide you with relevant, interest-based marketing.

We use Google Analytics to provide us with information about your visit to our website. We do this in order to help improve our website service to customers.

Their cookies typically store anonymous aggregated information such as whether a visitor has been to the site before, and the time of the current visit.

We or our third party advertisers may also use cookies to monitor the effectiveness of advertising on the site.

Where our websites make use of a 3rd party live chat service provided by MoneyPenny, this service makes use of cookies for personalisation and analytics, tracking and storage of data including IP address, content of chat conversations, visited URLs, referrer URL, timestamp, operating system, device, browser. For further information please visit: https://www.moneypenny.com/uk/terms-and-conditions/

Where we use the Adfenix service to track traffic to our property pages in order to build audiences for our online advertising based upon how our visitors interact with our site, this service is used to promote the advertising of our properties and services through social media channels, including Facebook, using the Facebook pixel, and Twitter.

For more information on how you can opt out of advertising on these channels please visit:

https://www.facebook.com/help/109378269482053?helpref=hc_global_nav

https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads

First party and third party cookies can either be session cookies or persistent cookies.

Session cookies are temporary cookies which remain on your device whilst you are on our website. They are automatically deleted when you leave the website or close your browser or

Persistent cookies remain on your computer either until they reach a pre-set expiry date, or you choose to remove them.

First party cookies that we currently use

Cookie Name   What does it do?   Expires   Provider
__RequestVerificationToken

 

Cross site request forgery prevention (CSRF)

 

1 year from creation

 

Rook Matthews Sayer
MyAccount

 

User details for site functionality after login

 

1 year from creation  Rook Matthews Sayer
HideCookieInfo Track if the user has accepted the cookie terms and conditions 1 year from creation Rook Matthews Sayer
Cookieconsent_status Track if the user has accepted the MyAccount cookie terms and conditions 1 year from creation   Rook Matthews Sayer
ASP.NET_SessionID Identify and store a user’s session ID 1 year from creation Rook Matthews Sayer

 

Third party cookies that we currently use

The third party cookies we use are as follows:

Cookie Name   What does it do?   Expires   Provider
_ga Tracking users for Google Analytics 2 years from creation Google Analytics
_gid Tracking users for Google Analytics 1 day from creation Google Analytics
_fbp Adfenix adverts 3 months from creation Facebook advertising
MoneypennyRef Tracking of origin and site entry 120 minutes Moneypenny
MoneypennyChatSession Tracking chat in progress 16 minutes Moneypenny
MoneypennyNoProactiveChat A flag to avoid proactively prompting visitors again 30 minutes Moneypenny
MoneypennyChatPoll Tracking of the chat in progress transcript position 16 minutes Moneypenny
MoneypennyChatMessage Message type by visitor persistence across pages 16 minutes Moneypenny
MoneypennyChatView Check logic handling 16 minues Moneypenny
MoneypennyHistory Keep track of the visitor visits and last chats to present history to agent 1 year Moneypenny
MoneypennyVisit Detection of new session 0 (session only) Moneypenny
MoneypennyUserEmail Visitor email address used to prepopulate the pre-chat window 1 year Moneypenny
MoneypennyBanned Tracking of visitor banned for chatting (banned by agent ban command) 30 days Moneypenny
MoneypennyChatWindow Tracking of the chat box position and minimize status 30 minutes Moneypenny
MoneypennyMinimizeStashCookie Detection of new messages while minimized so they persist during navigation. 0 per click only Moneypenny
MoneypennyAgentAvatar We are using this cookie to store the agent image URL for showing the agent avatar on the minimize state of the chat. Moneypenny

 

How to change your cookie settings You can stop cookies from being placed on your computer. However, if you do this for our website you will not be able to use some of the online services we offer, for example it would not be possible to manage your accounts online or to apply for an account online.

If you want to change your cookie settings, you will need to change the cookie settings in your web browser. Each web browser is different, and you can find out how to do this in your browser’s help section.

Alternatively, you can visit http://aboutcookies.org.uk/managing-cookies where you can find specific information about cookies and how to manage them to suit your preferences. However, please be aware that disabling cookies will make browsing our website much slower and may mean that some of our online services will not work.