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With you every move

"I find everyone in the office easy to work with and always happy to assist. Rook Matthews Sayer Forest Hall will always be my first choice when looking to buy, sell or rent" - Abbie, Forest Hall

We’re back to work and are closely following the Government’s safety Guidelines.

Your safety and that of our staff is our number one priority.
 
With regards to the Covid-19 pandemic and the news regarding the North East, we want to reassure you that our main priority continues to be the health of our customers and colleagues. With that in mind we are now going to have to work behind closed doors, with visits to our offices by appointment only.
 
We are doing our utmost to continue to deliver the excellent service that you expect from us, however this will be via telephone and email.
 
We have implemented additional hygiene measures at all branches and Head Office to ensure the good health of our team and clients, and we continue to work from our 16 regional branches. We are following all Government and PHE guidelines and continue to monitor the situation and adapt as necessary.
 
If you need to provide us with renewed contact details over the next few weeks please contact your local branch who will be happy to help.
 
We will continue to provide excellent estate agency services to you with our robust business continuity plan in place, should we need it.
 
We wish you all well during this uncertain time and rest assured we are continuing to work hard for you by phone, email and remote working should it come to that.
 
Please stay safe look after your loved ones and keep an eye on our Facebook page for further updates.
 
Thank you to our valued customers!

 

Rook Matthews Sayer

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With you every move

"I find everyone in the office easy to work with and always happy to assist. Rook Matthews Sayer Forest Hall will always be my first choice when looking to buy, sell or rent" - Abbie, Forest Hall

Safety Guidance for surveys and valuations at your property

 
Should we be required to carry out a survey or valuation at your property for any reason,
 
you can rest assured that we are following all the Government Guidelines closely with our gold standard safety procedures.
 
Our first priority is to keep our customers and staff safe during all property visits.
 
We’ve created a short video to help you understand the process of what will happen on the day.
 
Simply click this link to view.
 
Together we’ll work safely and protect each other.

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With you every move

"I find everyone in the office easy to work with and always happy to assist. Rook Matthews Sayer Forest Hall will always be my first choice when looking to buy, sell or rent" - Abbie, Forest Hall

Viewings are back but not quite as they were before…

 
We are strictly adhering to all the Government’s Guidelines on safe working with our Gold standard safety procedures.
 
If you are viewing a property, we want to help to keep you safe. We have created a series of safety leaflets for guidance when you attend / host a physical viewing. Please read the leaflet below that applies to you so we can stay safe and protect each other.
 
The Government guidelines are that we encourage people to do their property searching online wherever possible.
Initial viewings should be done virtually wherever this is possible and physical viewings should only be conducted where buyers / tenants are seriously considering making an offer / application on a property.
 
Simply click on the link below to read the relevant document:
 
Sellers
View Safety Advice for Viewings for Vendors
 
Buyers
View Safety Advice for Viewings for Potential Buyers
 
Landlords
View Safety Advice for Viewings for Landlords / Tenants
 
Tenants
View Safety Advice for Viewings for Potential Tenants
 
Watch the videos
Safety video for RMS accompanied viewings
Safety video for Vendor held viewings
 
 
Thank you for following these safety steps, we hope you find your ideal property, but if not, we’re still here for you, for the journey
and we’ll continue to help you along the way.
 
Stay safe,
Love RMS xx

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With you every move

"I find everyone in the office easy to work with and always happy to assist. Rook Matthews Sayer Forest Hall will always be my first choice when looking to buy, sell or rent" - Abbie, Forest Hall

Great news… We’re almost BACK…

 

… working safely and closely following the Government’s Guidelines to protect our valued customers and colleagues.

 

Last night the Government announced amendments to the Coronavirus legislation which enables members of the public to visit estate agencies, view properties, prepare properties for viewing and move home.

 

Agents are now allowed to visit properties to prepare them for sale including property valuations and photography.

 

We already have a reduced team from Head Office working remotely and we have been preparing for this news of re-opening by putting measures in place to ensure our return is safe for all.

 

Opening our branches
We are hoping to re-open our branches from Monday next week, (18.05.20), subject to having the correct protective equipment in place. Once open we will have floor stickers, screens and hand gels in place, as well as other protective measures. Please follow the guidance you are given should you visit one of our branches.

 

Viewings
For any viewing requests, we are now arranging viewings on properties. At present, we cannot offer accompanied viewings but should be able to from some time next week when our PPE arrives. The Government advice states; ‘Agents should strongly encourage clients to view properties virtually in the first instance and then only physically inspect properties which they have a strong interest in.’

 

Want to view?
If you would like to view a property, please email your local branch with your name and contact details and our team will call you when viewings open on that property.

 

However, please be patient…exciting as it is, that we are now able to arrange viewings, we were only given the go ahead late last night. Although we have been preparing for this news, at present we have a reduced team working so aren’t able to work to our usual timescales. Rest assured every email and request will be answered and actioned, however it may take a little longer than normal.

 

Viewings on non-vacant properties:
Viewings on properties that are currently occupied will be at the discretion of the owners. If they don’t wish for visitors in their homes at present even with social distancing measures in place we will be registering interest on these properties and contacting interested parties when viewings are open.

 

Selling / Renting your home:
If you would like to put your home on the market, receive a free valuation, or have photographs taken. This is also now permitted. Our Valuation managers will visit your home with full PPE. Again to arrange a valuation on your property please email your local branch and we will be in touch to organise a time and date to do so, and inform you of our safety procedure that will be adhered to, to enable us to protect you and our staff during the visit.

 

It’s great to be back and we look forward to helping each and every one of you with your property requests.

 

Thank you for your patience, we’ll work together safely to protect each other.

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With you every move

"I find everyone in the office easy to work with and always happy to assist. Rook Matthews Sayer Forest Hall will always be my first choice when looking to buy, sell or rent" - Abbie, Forest Hall

Covid-19 Pandemic – Frequently Asked Questions (FAQ)

 
We have prepared a series of FAQ’s to help you during this time.
 
Simply click on the link below to read the relevant document:
 
Sellers
Seller Covid-19 FAQs
 
Buyers
Buyers Covid-19 FAQs
 
Tenants
Tenant Covid-19 FAQs
 
Conveyancing
Conveyancing Covid-19 FAQs
 
Landlords
Landlord Covid-19 FAQs
 
Mortgages
Mortgage and Protection FAQs

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With you every move

"I find everyone in the office easy to work with and always happy to assist. Rook Matthews Sayer Forest Hall will always be my first choice when looking to buy, sell or rent" - Abbie, Forest Hall

A message for our customers

 
The latest update on our business activity during the Covid 19 Pandemic
 
An update for our wonderful customers
 
Further to our recent updates on how we are responding to the challenges of the COVID-19 pandemic, we have now had to take further action.
 
We are following all Government guidelines and regulations to keep our staff and the general public as safe as possible during this difficult time.
 
The government has effectively put the entire property market on hold. The latest government guidance suggests that, with the rare exception, there should be no more housing completions for the foreseeable future. And so, it is with great sadness, that we have had to temporarily close the service from our branches.
 
We have a small number of staff from Head Office who are continuing to work remotely to answer any queries or questions that our customers may have during the period of lock down.
 
If you have an urgent query, please continue to contact us using your local branch email or phone number as we are re-directing all calls and emails to a member of staff from Head Office, who will be able to help you.
 
Our resources may be extremely limited as we move into this next phase, so please bear with us at this very unusual and difficult time.
 
We will post any further updates on our facebook page and website as we receive them, and once the Government lifts the restrictions we will be back to work, stronger and brighter, than ever, when it is safe to do so.
 
Thank you for your understanding at this incredibly difficult time for all and we hope that you and your loved ones are staying safe, keeping well staying at home and helping to protect our NHS.
 
We look forward to working together again in the near future.

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