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Emma

  • 01/10/2021

From the first first phone call to the last, I can’t fault the service I have received from Rook Matthews Sayer in Ryton. Steven valued my property and his professionalism and efficiency was excellent. Having tried other estate agents who were unable to value my house for weeks (due to reduced staffing levels during the pandemic), Steven was able to come out within a matter of days to value my house. My house was sold within 3 weeks and I have finally completed on the sale 6 long months after accepting my buyers offer. With a mixture of the pandemic and horrendous solicitors, the sale took so much longer than it should have done to complete but Julie was fantastic every step of the way. Often having to take calls from me 3 and 4 times a day, desperate for an update, I truly felt like she was on my side. Julie pushed from every angle to get this sale through before my purchase property was pulled from the sale and I can’t speak highly enough of her. When Julie wasn’t in the office, it was Emma who would take my calls and push for updates from solicitors or buyers. Both so understanding and helpful! I would highly recommend Steven, Julie and Emma!