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With you every move

"I find everyone in the office easy to work with and always happy to assist. Rook Matthews Sayer Forest Hall will always be my first choice when looking to buy, sell or rent" - Abbie, Forest Hall

We’re back to work and are closely following the Government’s safety Guidelines.

Your safety and that of our staff is our number one priority.
 
With regards to the Covid-19 pandemic and the news regarding the North East, we want to reassure you that our main priority continues to be the health of our customers and colleagues. With that in mind we are now going to have to work behind closed doors, with visits to our offices by appointment only.
 
We are doing our utmost to continue to deliver the excellent service that you expect from us, however this will be via telephone and email.
 
We have implemented additional hygiene measures at all branches and Head Office to ensure the good health of our team and clients, and we continue to work from our 16 regional branches. We are following all Government and PHE guidelines and continue to monitor the situation and adapt as necessary.
 
If you need to provide us with renewed contact details over the next few weeks please contact your local branch who will be happy to help.
 
We will continue to provide excellent estate agency services to you with our robust business continuity plan in place, should we need it.
 
We wish you all well during this uncertain time and rest assured we are continuing to work hard for you by phone, email and remote working should it come to that.
 
Please stay safe look after your loved ones and keep an eye on our Facebook page for further updates.
 
Thank you to our valued customers!

 

Rook Matthews Sayer

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With you every move

"I find everyone in the office easy to work with and always happy to assist. Rook Matthews Sayer Forest Hall will always be my first choice when looking to buy, sell or rent" - Abbie, Forest Hall

Great news… We’re almost BACK…

 

… working safely and closely following the Government’s Guidelines to protect our valued customers and colleagues.

 

Last night the Government announced amendments to the Coronavirus legislation which enables members of the public to visit estate agencies, view properties, prepare properties for viewing and move home.

 

Agents are now allowed to visit properties to prepare them for sale including property valuations and photography.

 

We already have a reduced team from Head Office working remotely and we have been preparing for this news of re-opening by putting measures in place to ensure our return is safe for all.

 

Opening our branches
We are hoping to re-open our branches from Monday next week, (18.05.20), subject to having the correct protective equipment in place. Once open we will have floor stickers, screens and hand gels in place, as well as other protective measures. Please follow the guidance you are given should you visit one of our branches.

 

Viewings
For any viewing requests, we are now arranging viewings on properties. At present, we cannot offer accompanied viewings but should be able to from some time next week when our PPE arrives. The Government advice states; ‘Agents should strongly encourage clients to view properties virtually in the first instance and then only physically inspect properties which they have a strong interest in.’

 

Want to view?
If you would like to view a property, please email your local branch with your name and contact details and our team will call you when viewings open on that property.

 

However, please be patient…exciting as it is, that we are now able to arrange viewings, we were only given the go ahead late last night. Although we have been preparing for this news, at present we have a reduced team working so aren’t able to work to our usual timescales. Rest assured every email and request will be answered and actioned, however it may take a little longer than normal.

 

Viewings on non-vacant properties:
Viewings on properties that are currently occupied will be at the discretion of the owners. If they don’t wish for visitors in their homes at present even with social distancing measures in place we will be registering interest on these properties and contacting interested parties when viewings are open.

 

Selling / Renting your home:
If you would like to put your home on the market, receive a free valuation, or have photographs taken. This is also now permitted. Our Valuation managers will visit your home with full PPE. Again to arrange a valuation on your property please email your local branch and we will be in touch to organise a time and date to do so, and inform you of our safety procedure that will be adhered to, to enable us to protect you and our staff during the visit.

 

It’s great to be back and we look forward to helping each and every one of you with your property requests.

 

Thank you for your patience, we’ll work together safely to protect each other.

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With you every move

"I find everyone in the office easy to work with and always happy to assist. Rook Matthews Sayer Forest Hall will always be my first choice when looking to buy, sell or rent" - Abbie, Forest Hall

 

Exciting news.. Your new Hexham branch is coming soon

 

It’s a New year and we have another New branch in the planning!

 

It’s an exciting time for our customers based in the Hexham area. We are currently
finalising designs for a new and improved branch that will be coming soon to Hexham.

 

Opening in April 2018, our new branch which will be located on Priestpopple in the heart of Hexham,
and will be a much larger space. We have grown our team to include a dedicated Lettings
Consultant and a Mortgage and Protection Advisor who will be based at the branch.

 

We look forward to sharing more with you in due course and of course welcoming you to our
new branch as soon as we open.

 

 

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With you every move

“I find everyone in the office easy to work with and always happy to assist. Rook Matthews Sayer Forest Hall will always be my first choice when looking to buy, sell or rent” – Abbie, Forest Hall

Prime Minister, David Cameron meets our Alnwick team

 

cameron

David Cameron visited the market town of Alnwick during his pre- election campaign trail in the hope of securing votes from the North East of England.

 

Whilst visiting the town he just happened to stop by our Alnwick branch dazzled by our bright blue scarfs, he even commented ‘nice scarves!’
The Prime Minister then asked our Alnwick Branch Manager, Sarah Stoddart, what she thought we needed his help on. Sarah talked about more help for First Time Buyers to which the Prime Minister replied that for every £200 First Time Buyers save towards their first home the Government will top up with £50 which is capped at £3000.

 

Sarah also said there was a need to relax the lending criteria a little for all purchasers to which Mr Cameron answered that we must ensure that lending is responsible so we don’t return to the financial crises of 2007 and 2008.

 

You heard it here first, then with a few flashes of the paparazzi’s cameras and some very large video cameras thrust in our way he was gone! Was it a dream? No it couldn’t have been.. within 15 minutes of our meeting, the pictures and videos went viral and our phones didn’t stop ringing!

 

All in a day’s work at the Alnwick branch.

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