Introducing the Best Estate Agent in the North East!
It’s official! You may remember our marvellous Morpeth branch won Best Estate Agent in Morpeth earlier this year, and now they’ve swooped the Gold award for Best Estate Agent in the North East from the British Property Awards.
The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local, regional and national competitors. Agents who go that extra mile and provide outstanding levels of customer service are rewarded with the prestigious award, which acts as a beacon to highlight these attributes to their local marketplace. Rook Matthews Sayer, Morpeth achieved their award because…
“Their team performed outstandingly throughout the extensive judging period, which focused on customer service levels. Rook Matthews Sayer, Morpeth have now been shortlisted for a number of national awards which will be announced later in the year.” British Property Awards
THE BRITISH PROPERTY AWARDS are one of the most inclusive estate agency award providers as they do not charge to enter. This has enabled their award to be structured in a manner that ensures maximum participation, on average judging over 90% of agents that meet their minimum criteria on a local level.
Cheryl, Morpeth’s Branch Manager stated
“We’re absolutely delighted to have won not only the ‘Best Estate Agent in Morpeth’ award but also the ‘Best Estate Agent in The North East’ regional award for 2021. The team has worked incredibly hard over the last year in an extremely challenging market, which saw house prices rocket and buyer demand rise to an all-time high! I’m delighted that their hard work and dedication has been rewarded by such a prestigious award, being recognised in such a way makes us feel extremely proud and provides a great sense of accomplishment. I’d like to take this opportunity to thank all our customers and of course the whole Morpeth team.”
We maintained our top spot as the Region’s leading estate agent too, selling more homes in the Region of Newcastle to Northumberland than any other estate agent. So it’s a triple celebration! (Date range 01.01.20-31.09.21 Source – Independent intel)
The team personally mystery shops every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria is both comprehensive and detailed exploring different mediums, scenarios and time periods to ensure that agents have been rigorously and fairly judged.
Robert McLean from The British Property Awards said:
“Our awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards. Our awards have also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition.”
We are thrilled to have won this award and look forward to helping many new customers. If you’re thinking of selling your home, we would love to hear from you and show you how we go the extra mile.