Contact your local branch


Contact your local Rook Matthews Sayer branch.

Contact head office


For Recruitment, Marketing Surveys and other enquiries.

Contact our commercial team


For commercial property, land, businesses for sale and related services.

Welcome to Rook Matthews Sayer

The Region’s Leading Estate Agent

Mortgage and Protection Services


Welcome to RMS Estate Agents Limited. If you are looking for a mortgage, we can help.


Our service aims to find the most appropriate and competitively priced mortgages to suit your individual circumstances.


We offer mortgage products from a selected panel of lenders. We do not advise on products available directly from lenders.


We are sometimes even able to offer exclusive mortgage deals which you won’t find on the high street.


Our friendly qualified advisors offer INITIAL NO OBLIGATION CONSULTATIONS at convenient times during which we assess your needs and advice on our services should you wish to proceed.


The mortgage market is complex and fast changing, let our specialist advisors successfully guide you through the mortgage maze to get the most suitable product for your needs and circumstances.


Contact us today for your no obligation consultation.


Tel. 0191 246 3652 or email:




Your home or property may be repossessed if you do not keep up repayments on your mortgage.






Insurance Services


Why waste your time searching for services through various providers, or missing an important insurance need? Let our team review your mortgage protection needs and then structure a personalised solution to meet these. We offer Life, Critical Illness and Income Protection from Aviva and Buildings and Contents cover from Ageas.


Nice and easy and here to help you.



Contact your local Rook Matthews Sayer branch for more information.




If you are not entirely satisfied with our mortgage service please read our customer complaint procedure on the link below.


Customer complaint pdf


If your Mortgage Service complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.


The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at:
The Financial Ombudsman Service
Exchange Tower
E14 9SR
Phone: 0800 023 4567


Under EU regulation, from 15 February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint. The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you’ve been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point:


RMS Estate Agents Limited is registered in England and Wales under company number 8756469, Registered Office is Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard, Bedfordshire, LU7 1GN. VAT Registration Number is 183 1750 09.

For the activities of advising on regulated mortgages and non-investment insurance contracts, RMS Estate Agents Limited is an appointed representative of Connells Limited which is authorised and regulated by the Financial Conduct Authority. Connells Limited’s Financial Services Register number is 302221.